August Zoom Event
Wednesday, August 5th, 2020 from 1:00pm to 2:00pm
Zoom link will be sent via email within 24 hours of your registration
Anthony Scarpati, Branch Manager at Southeastern Traffic Supply will be sharing from his vast experience with the Sheriff's Office on how your communication and active listening skills could possibly save your life or someone else's.
Keep Calm and Communicate
Imagine this, put yourself in a 10 X 10 room with no windows, only a door. You’re sitting face to face with a subject that just murdered his entire family. The conversation you are about to have with him/her will last over (10) hours. Your Communication skills and your Active Listening skills will determine if this person goes free or will spend the rest of his life behind bars.
Now comes the hard part, convincing him/her that I am their best friend, and everything will be alright. I must get this person to communicate with me. It all comes down to Negotiation, Communication and Active Listening.
Imagine this, you are standing in a beautiful park. A father of three (3) children is sitting on top of a park bench. He tells you that he lost his job his home is going into foreclosure and his wife served him with divorce papers this morning. He is holding a firearm to his head sobbing. He tells you that he is a failure, he wants to end it. Your Negotiation, Communication and Active Listening will determine if this person will ever see his children again or he dies.
I will be using my 24 years of experience as a Homicide Detective and Crisis/Hostage Negotiator to explain techniques to successfully Negotiate in the workplace, improve your Communication Techniques and how to use Active Listening for understanding, not just to respond. We will be discussing the following topics; Crisis Negotiation, What is a Crisis?, Six Stages to a Crisis, How a Negotiation works, What makes a good Negotiator?, Five phases of the Negotiation process, Conflict Resolution, Conflict Resolution with Customers, Conflict in the Workplace, Employees with a Bad Attitude, Dealing with Hostile or Angry People, Upselling, Taking Personal Ownership of your Mistakes, Why is it Important to take Responsibility of your Mistake?, Tips for telling your Boss you made a Mistake.
ANTHONY (TONY) SCARPATI
Anthony Scarpati is the Branch Manager at Southeastern Traffic Supply located in Columbia, South Carolina.
Anthony was born in Brooklyn, New York on 15th May 1961. He began his second career with the Hernando County Sheriff’s Office in 1990 and retired in 2014. Anthony Scarpati then began his third career July 6th, 2015 with Superior Traffic Control in Knoxville, Tennessee. Anthony Scarpati was promoted to Manager in November 2018 and was Branch Manager in Jonesboro, Arkansas. Anthony Scarpati then transferred on the 4 November 2019 to our sister company, Southeastern Traffic Supply in Columbia South Carolina.
Anthony Scarpati began his career with the Hernando County Sheriff’s Office with assignments in undercover Vice and Narcotics, Crimes against Children, Elder Abuse and Exploitation, Economic Crimes, Robbery/Homicide, Hostage Negotiator, S.W.A.T and a member of the Child Abduction Response Team. Anthony Scarpati was also a certified polygraph examiner.
Anthony Scarpati has advanced training in Interview and Interrogations, Crisis Hostage Negotiations, Child Abuse investigations and he was also cross designated as a U.S. Customs agent by the U.S. Department of the Treasury.
Anthony Scarpati was a past member of the Florida Homicide Investigators Association, Past member of the Florida SWAT association, Past member Vice President Florida Council on Crime and Delinquency, Past Adjunct Professor at Pasco Hernando Community College/Police Academy, currently authoring 2 books and the recipient of numerous Life Saving awards and commendations.
Anthony Scarpati presently lives in Columbia, South Carolina and can be reached at 803.848.1752 or ascarpati@southeasterntraffic.com
